Reservation / Cancellation Policy

Reservation Policy

Rates are per person, based on double occupancy. For single occupancy we will charge a plus of US $ 50.00 per stay. All prices in USD, subject to change and Belizean taxes, service charge excluded.

A 12% SERVICE CHARGE on room, dining, and bar charges will be added to your invoices upon billing. This service charge is dispensed in an equal share to our dining room, bar, housekeeping, kitchen and maintenance crew as gratuities/tips. Since you are being charged a service charge on your invoice, there is no need to leave a tip for the hotel staff. However, if you feel they did an exceptional job, please feel free to leave something extra if you wish.

Park Fees for Blue Hole and Half Moon Caye Marine Park are not included (US $30.00 / US $10.00).

All packages are weather permitting. Our policy is “no refunds” but we are open to be flexible about refunds credited to new dates of visitation and changes of plans that happen during your visit. Any cost associated with an evacuation or dive chamber is solely at the cost of the guest. We strongly recommend dive/travel insurance.

Cancellation policy

Your credit card will be charged with 50% of the total amount of the package at the time of booking to confirm your booking. The other 50% of the total amount will be charged 30 days prior to arrival.

Cancellation policy :

  • >90 days before arrival – 100% refund
  • 31-90 days before arrival – 60% refund
  • <30 days before arrival – No refund given.

* $100- Administration fee will be applied to all refunds/cancellations.

If you book any activity with us and you choose not to go out on the boat for any reason or utilize all of your dive or snorkel excursions, we do not offer a refund on the unused portion of your activity.