Online Booking

We do not offer transportation from San Pedro or Caye Caulker. Our transportation services are available only from the Princess Ramada Dock in Belize City.

• Departure from the resort: 8:00 AM, arriving at Princess Ramada Dock at 10:30 AM.
• Departure from Princess Ramada Dock: 2:00 PM, arriving at the resort around 4:30 PM.

IMPORTANT: Please send us your flight details to ensure a smooth transfer.

Diving and snorkeling trips to the Blue Hole and Half Moon Caye are typically scheduled for Monday or Tuesday.

NOTE: These dives are discounted when booking online.

A briefing is held every evening to discuss the following day’s dive locations. We typically start with dive sites closest to the resort and gradually explore farther locations.

Dive times:

• Morning: 8:00 AM
• Mid-morning: 10:00 AM
• Afternoon: 2:00 PM
• Late afternoon: 4:00 PM
• Night dive: Just after sunset.

The Blue Hole and Half Moon Caye dives are conducted either on Monday or Tuesday.

Gear rentals are managed directly at the resort to ensure flexibility in case of unexpected weather conditions. This way, gear is rented only as needed during your stay.

To book a dive course, simply mention the course you’re interested in during the message area before completing your reservation. We will contact you shortly after to provide further details and gather any additional information needed.

All bookings made by customers in respect of rooms at Itza Resort (Enchanted Waters Holdings Company LTD) are accepted upon the following terms and conditions.

A 50% deposit is required to confirm your reservation and 50% Final Payment 30 days prior to arrival. Payment of incidentals and items purchased at Itza Resort such as added scuba diving, snorkeling, rental gear, gift shop purchases, bar tab and other non-included beverages, and gratuities are due in full upon check-out.

Payment must be made in USD or BZD, payable Itza Resort (Enchanted Waters Holdings Company LTD). Visa, Mastercard, and cash are accepted.

Cancellation Policy

• All activities are weather dependent. Because this, our quotation or package includes 2 dives/snorkels per day, however you can  easily add more trips once at the resort.
• If you book any activity with us and you choose not to go out on the boat for any reason or utilize all of your dive or snorkel excursions, we do not offer a refund on the unused portion of your activity.
• After payment is received for an invoice it can not be change or altered.
• In the unfortunate circumstances that you may cancel or wish to postpone your confirmed booking at any time prior to your stay, our Reservation Policy is: 100% transfer of credit for a time not exceeding of 1 year from date of arrival.
• Any cost associated with an evacuation or dive chamber is solely at the cost of the guest. We strongly recommend DAN Insurance.
• This Policy also applies to payment made using the High Point Travel payment link.

EMERGENCY EVACUATION – The client acknowledges that they are aware that Itza Resort is located at a remote location and evacuation in case of emergency may be expensive. Itza has an emergency evacuation plan in case you need to be transported to the hospital in Belize City or the hyperbaric chamber in San Pedro. The cost of any emergency evacuation will be billed to the client. We strongly suggest trip insurance and/or divers/snorkelers insurance. Visit DAN America (US/Can.), DAN Europe, DAN Pacific/Australia, or Traveller EMS (for citizens of central and South America) for insurance options. Many other trip insurance companies are available. Make travelers insurance coverage before your trip. We recommend trip insurance to cover trip cancellation, trip delay, lost luggage, luggage delay, and medical coverage for all water activities.